11/14/2022 0 Comments Vocalip networx logo![]() ![]() Vocalip networx logo software#Vocal IP has a team of skilled software developers and Project Managers so solutions can be customized if needed, and the rollout is fully managed from start to finish. Vocal IP's OmniChannel Call Center Software can be quickly deployed and can benefit Call Centers of any size. ![]() "Just imagine Call Center agents seamlessly handling chat sessions, taking calls, emails and text messages with customers, and all interaction is elegantly managed by our OmniChannel Call Center Software portal, " Eugene Laykhtman continued. ![]() "Our OmniChannel Call Center Software allows Call Center agents to use a variety of media matching the customers' preferences, and it also allows agents to utilize their time more efficiently. A significant portion of end-user customers want to communicate via Web Chat, SMS, Emailing and/or Social Media platforms in addition to calling on the phone," said Eugene Laykhtman, CEO of Vocal IP. "Call Centers today have to adapt to the communication methods customers prefer. The new OmniChannel Call Center Software is available as part of Vocal IP's Unified Communications (UC One) platform and allows businesses to leverage their Call Center personnel to deliver the best possible customer experience by integrating Web Chat, Web Call Back Requests, Texting, Email and Twitter into their existing Call Centers. Vocal IP, a leading provider of next-generation voice and data networking solutions, announced that the company is deploying OmniChannel Call Center Software for enterprise and business customers nationwide. ![]()
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